FAQs

How long does it take to process and receive my order?

Most orders are processed and shipped within 1–2 business days, and some may even ship the same day. While standard delivery takes between 4–7 business days, delays may occasionally occur due to unforeseen circumstances. If longer delivery times apply to a specific product, this will be clearly noted on its product page. At The Oasis Depot, we strive to ensure fast, efficient shipping every time.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. You can also use Apple Pay or Google Pay at checkout for added convenience.

What is your return policy?

You can view our full 30-Day Return Policy by scrolling to the bottom of this page. It includes complete information on return eligibility, procedures, and guidelines.

Can I cancel my order?

Yes—if your order hasn’t shipped yet, you can cancel it for a full refund. To request a cancellation, please reach out to us as soon as possible at support@theoasisdepot.com. If your order has already been shipped, it will need to be returned in accordance with our return policy.

What if my order arrives damaged?

Please inspect your package upon delivery. If you see any damage, make a note on the delivery receipt before signing. If you can’t inspect it right away, we suggest signing with “suspect damage” noted. If the product itself is damaged, send clear photos to support@theoasisdepot.com, and we’ll help you with a replacement or appropriate resolution.

How do I place an order?

Ordering online is simple: choose your product, click “Add to Cart,” and proceed through the checkout process. Provide your shipping and payment information and submit your order. Prefer to order by phone? Call us at 781-559-0733—we’ll gladly assist you. You’ll receive a confirmation email right after completing your purchase.

How will I know when my order ships?

After placing your order, you’ll get an email confirmation. Once the order ships, you’ll receive a second email with tracking details so you can follow its journey. If an item is out of stock, we’ll notify you within one business day.

Do you offer free returns?

We do! If your item is defective or damaged, we cover the return shipping costs. If you’re returning for other reasons—such as changing your mind—you’ll be responsible for paying the return shipping.

Will I receive an order confirmation email?

Yes, you will receive a confirmation email right after your order is placed. Make sure your email address is entered correctly at checkout. We recommend saving the confirmation for your records.

Can I modify my order after placing it?

Yes, as long as the order hasn’t shipped. To request changes, contact us at support@theoasisdepot.com. If the update changes the order total, we’ll either issue a refund or invoice you for the difference. For urgent changes, email us or call 781-559-0733 for prompt support.