FAQs

How long does it take to process and receive my order?
Orders typically ship within 1-2 business days, though some may ship the same day. While most orders arrive within 4-7 days, occasional delays may occur due to unforeseen circumstances. If extended delivery times apply, details will be noted on the product page. At The Oasis Depot, we prioritize fast processing and shipping, ensuring a smooth and efficient experience.

What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For complete details, please refer to our 30-Day Return Policy located at the bottom of the page.

Can I cancel my order?
Yes! If your order has not yet shipped, you may cancel it for a full refund. Please contact us immediately at support@theoasisdepot.com to request a cancellation. If your order has already shipped, it will be subject to our return policy.

What if my order arrives damaged?
Upon delivery, please inspect your package for any visible damage. If you notice any issues, even minor box damage, please note it on the delivery receipt before signing. If you're unable to inspect the package at that time but suspect damage, write "suspect damage" when signing. Should your item arrive damaged, send clear photos to support@theoasisdepot.com, and we will assist you with a replacement or resolution.

How do I place an order?
Ordering online is easy! Simply select your preferred product, click “Add to Cart”, and proceed to checkout. Enter your shipping and payment details, then confirm your order. Prefer to order by phone? Give us a call at 781-559-0733, and we’ll be happy to assist you. You’ll receive an order confirmation email immediately after purchase.

How will I know when my order ships?
Once your order is placed, you will receive an email confirmation with your order details. When your order ships, you will receive another email containing tracking information so you can monitor its progress. In the rare case of an out-of-stock item, we will notify you within one business day.

Will I receive an order confirmation email?
Yes! After completing your purchase, an order confirmation email will be sent to the email address you provided. Please ensure your email is entered correctly to avoid any issues. We recommend saving the confirmation for your records.

Do you charge sales tax?
Sales tax is only applied to orders shipped within Nevada. This allows many of our customers to enjoy significant savings compared to purchasing elsewhere.

Can I modify my order after placing it?
Yes, you can make changes to your order before it ships by contacting support@theoasisdepot.com. If there is a price difference, we will either refund or send an invoice for any additional amount. For immediate order assistance, please reach out via email or call us at 781-559-0733.