Privacy policy

PRIVACY POLICY

Effective Date: 09/05/2025 — Revised 12/03/2025

1. Introduction & What We Sell

The Oasis Depot (“we”, “our”, or “us”) is an e-commerce retailer specializing in outdoor living and home-outdoor products: patio furniture, outdoor décor, outdoor TVs and entertainment setups, accessories (e.g., mounts, cushions, bar tables), and related services for outdoor leisure, installation, and delivery. We operate via our website at theoasisdepot.com (the “Website”).

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Website, place orders, subscribe to communications, or otherwise interact with us. By using our Website or services, you agree to the practices described in this Policy.

2. Information We Collect & How We Use It

2.1 Information You Provide

We collect personal data when you:

  • Place an order (billing/shipping info, contact info)

  • Register an account or subscribe to newsletters

  • Contact customer service or fill out forms

  • Provide payment information when making purchases

Such information may include: name, email address, phone number, billing address, shipping address, payment and billing details (processed by our payment providers), and other necessary details for order fulfillment.

Use cases:

  • To process transactions, fulfill orders, arrange shipping and delivery

  • To communicate order confirmation, shipping updates, customer support, returns/ refunds

  • To send newsletters, promotions, or updates if you consent

  • To improve our Website, products, and services

2.2 Stored Data & Security

We store transaction and order data in secure servers managed by our payment processors and fulfillment partners. We use Secure Socket Layer (SSL) technology for secure transmission of sensitive data (e.g., payment information). Payment details are handled and encrypted by our payment processors; we do not store raw card details on our servers. Access to personal data is restricted to authorized personnel only.

We retain personal data only as long as necessary to fulfill the purpose for which it was collected (e.g., process or complete orders, comply with legal obligations, support returns/refunds, maintain administrative records).

2.3 Third-Party Data Sources & Use

We may receive data from trusted third-party service providers as part of our business operations. These may include:

  • Payment processors for verification and fraud prevention, including but not limited to Shopify Payments, PayPal and others.

  • Shipping and logistics partners to fulfill orders and track deliveries

  • Analytics, advertising, or marketing platforms (see Section 4 below)

We do not purchase or obtain personal data from unrelated third parties, and we do not sell users’ personal information.

3. Cookies, Tracking & Analytics

3.1 Use of Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies on our Website to:

  • Remember user preferences and login status

  • Provide analytics on site usage and performance

  • Support shopping-cart functionality and checkout flow

  • Serve personalized advertisements (if opted-in) or marketing materials

3.2 Analytics & Advertising Tools

We use third-party analytics and advertising services, such as Google Analytics, to measure traffic, user behavior, page performance, and conversion data. We may also use remarketing or advertising trackers to serve ads (on Google, social media, or other networks) based on past interactions with our site.

3.3 Opt-Out and Control

You may disable or reject cookies via your browser settings, or by using any opt-out or privacy control features offered by your browser. However, blocking cookies may limit some functionalities (e.g., saved carts, personalized preferences).

4. Data Sharing, Use, and Disclosure

We may share personal data with:

  • Trusted third-party service providers (payment processors, warehouses, shipping carriers, fraud-prevention services, analytics providers) — solely to fulfill orders, facilitate shipping/delivery, perform fraud checks, and provide services.

  • Affiliates or business partners, if any, within our corporate group.

  • Legal or regulatory authorities, if required by law or valid requests.

  • In the event of business sale, merger, or acquisition, subject to confidentiality agreements.

We do not sell or trade customer personal data in exchange for direct payment or compensation.

5. International Data Transfers

Because we operate and store data in the United States, your personal information may be transferred to servers located within or outside your country of residence, depending on your location and the fulfillment partner or payment provider we use.

We implement appropriate security safeguards (encryption, access controls, compliance with applicable data-protection laws) to protect personal information during transfer and storage.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request corrections to inaccurate or incomplete data

  • Deletion: Request deletion of your personal data (subject to our legal and operational obligations)

  • Restriction: Request limitation of processing

  • Portability: Request transfer of your data to another data controller

  • Objection: Object to processing for direct marketing or profiling

To exercise any of these rights, contact us at support@theoasisdepot.com. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Children’s Privacy

Our services are intended for customers age 18 and above. We do not knowingly collect personal information from children under age 13.

8. Links to Other Websites

Our Website may contain links to third-party websites or services (e.g., social media, payment gateways, external content providers). We are not responsible for the privacy practices, content, or policies of external websites.

9. Changes to this Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or legal/regulatory requirements. We will publish the revised policy on our site with an updated “Effective Date.” Your continued use of the Website after any changes signifies your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: support@theoasisdepot.com
Phone: +1 781-559-0733
Address: 1207 Delaware Ave Suite 3073, Wilmington, DE 19806