Shipping Policy

Thank you for choosing The Oasis Depot! We are dedicated to ensuring your order is processed efficiently and delivered on time. Below, you’ll find the details of our shipping policies and procedures.

Shipping Costs

🚚 Free shipping within the USA!

Order Cutoff Time

🕕 Orders placed by 6:00 PM (Monday – Friday, EST) will begin processing the same or next business day.

Processing & Delivery Time

✅ Order Processing: 1-2 business days
✅ Transit Time: Estimated delivery within 4-7 business days

Shipping Methods

Most orders are shipped through trusted third-party freight carriers. Larger freight shipments may require curbside delivery via 18-wheeler trucks. If your order requires freight shipping, we will contact you to arrange a convenient curbside delivery appointment—please ensure you provide the correct phone number at checkout to avoid delays.

Order Confirmation & Tracking

📩 After placing an order, you will receive an order confirmation email to verify that we have received your request and approved payment.
📦 Once your order ships (within 1-2 business days), you will receive a tracking number and tracking link to monitor the progress of your shipment.

Can I Change My Shipping Address?

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Cancellations

If you change your mind and wish to cancel your order, you may do so before it has been dispatched for a full refund. If your order has already shipped, please refer to our Refund Policy for return instructions.

Damages & Issues

We take great care in ensuring your order arrives in perfect condition. However, if you receive a damaged, defective, or incorrect item, please inspect your package upon delivery and contact us immediately. We will work quickly to resolve the issue and provide return shipping if needed.

Need Assistance?

Your satisfaction is our top priority! If you have any questions or require further assistance, don’t hesitate to reach out.

📞 Phone: 781-559-0733
📧 Email: support@theoasisdepot.com
📍 Business Address: 1207 DELAWARE AVE UNIT 3073, WILMINGTON, DE 19806

We appreciate your trust in The Oasis Depot and look forward to serving you!